Refund policy

Effective date: [publish date]

Every Chick and Cock item is printed and packed just for you after your order comes in. Because of that, our return policy is different from a traditional retailer.

2.1 Defects, damage, and print errors

If your item arrives damaged, misprinted, or is materially different from what you ordered (wrong size, wrong design, wrong color), we’ll make it right at no cost to you.

Email hello@chickandcock.com within 30 days of delivery with:

Your order number
One clear photo of the defect or damage
One photo of the packing slip
A short description of the issue

We’ll either send a free replacement or issue a full refund to your original payment method, at your choice. Refunds are processed within 5 business days and typically appear on your statement in 5–10 business days after that.

2.2 Change of mind

Because each item is custom-produced, we cannot accept returns or issue refunds for:

Change of mind
Ordering the wrong size (please check the size chart on every product page before ordering)
“I didn’t love it”
Buyer’s remorse

We know this is stricter than mass-retail. It’s the tradeoff for making every item to order and not warehousing inventory.

2.3 Order cancellations

Orders can be cancelled for a full refund within 2 hours of placing them, before production begins. After that we cannot cancel — the printer already has the file and materials are being cut.

2.4 Lost in transit

If your tracking shows the package has not moved for 10+ business days (US) or 20+ business days (international), email hello@chickandcock.com and we will open an investigation with the carrier. If the carrier confirms the package is lost, we send a free replacement.

If tracking marks a package as “delivered” but you did not receive it, contact the carrier and your local post office first; then reach out to us and we’ll help troubleshoot. Confirmed carrier misdeliveries are eligible for replacement at our discretion.

2.5 Wrong address entered

We ship to the address you provide, exactly as entered. If your package returns to us because the address was wrong or undeliverable, we can reship for the cost of the return + reshipping. We’ll email you a quote before charging.

2.6 Final-sale items

Items listed as “Final Sale”, “Clearance”, or stickers of any size are not eligible for return or refund except in the case of a defect or misprint (§2.1).

2.7 Return shipping (defect cases only)

For defect cases where we request the item back for quality review, we cover return shipping. Do not return an item without first contacting us — unsolicited returns will not be processed and cannot be replaced.